Email us at info@titanx.co with:
- Your order number or proof of purchase (an Amazon order screenshot works too).
- A short video or clear photos showing the problem. Please include a piece of paper with your name and today's date in the shot.
- The address where we should send the replacement parts.
Video too large to attach? Upload it to Google Drive, Dropbox or iCloud and send us the link.
We review claims within 1–2 business days. Once approved, replacements parts arrive in 2–5 business days.