- Check you have the right version for your phone (iOS vs Android).
- Wake or reset the card by pressing the turn on button for 5 seconds.
- Turn Bluetooth off and on, then restart your phone.
- If the card is already linked to someone else's Apple ID or account, it must be removed from that account first.
- Try adding it again with the card right next to your phone.
Still not working? Contact us with your order number and with a quick problem explanation.